Keyboard shortuct not responding until opening Mosaic Preferences

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Thomas Hermant

• June 25, 2021 07:27

Hi,

First your app rules !
It's my favorite choice to manage window app size on my mac.

I've a Pro Edition since several years now. 

Since the last update, I've to pay again my license again because my account seems to not exist at all.
But it's not the subject here.

Since this update, Mosaic do not react when I use my keyboard shortcut.

To fix that, I need to open my Mosaic preferences and then my shortcuts are working again.
I hope you can reproduce this situation and fix it.

Best regards,
Thomas Hermant.

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  David Cerniglia

  • June 28, 2021 13:04

  Same issue here.  Keyboard shortcuts work only after opening preferences. In some cases, I have to click around in preferences before keyboard shortcuts work. 

  Mac Mini M1

  macOS 11.4 (Big Sur)

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  david nagle

  • June 30, 2021 23:05

  My keyboard shortcuts have stopped working.  when I tried to reset my keyboard shortcuts so that they would work, I noticed the preferences box was messed up with the NAME becoming the keyboard shortcut and the Keyboard Shortcut becoming a drop down listing which screens to apply a setting to.  

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  Ma Po

  • July 05, 2021 14:05
  • Edited

  Same here (macOS 10.15.7, iMac (late 2015). Update to 1.3.1 nearly completely screwed up the shortcuts.

  Strange thing #1: some keystrokes are okay, most are not.

  Strange thing #2: version 1.3.1 required a re-entry of the serial number. I can't remember that prior versions asked for that.

  [EDIT, 2021-07-05: This is not a new behaviour, it was the same in version 1.2.6. "Strange thing #3: Clicking on the name of the setting does not give a highlighted cursor, but change of the name are being taken."]

  It used to be the GREATEST and MOST HELPFUL piece of software for me. Now it seems, this version is a TOTAL FAILURE ...

  Where do I find the previous version(s)?

  [UPDATE 2021-07-05: I reverted to Mosaic version 1.2.6. which offers full functionality again. The support receives 0 stars out of 5 for totally ignoring all requests here! It's a shame.]

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  Ma Po

  • July 05, 2021 14:08

  My personal advice for everybody experiencing problems with Mosaic v1.3:

  Do NOT update to version 1.3!

  Stick with 1.2.6.

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  Ma Po

  • September 06, 2021 14:01
  • Edited

  New version 1.3.2 out now: it says to fix the above mentioned problems. Installed it on one iMac so far for tests. Seems to be working, further tests are personally needed to be on the safe side. I will report.

  [Update 2021-09-06]: 1.3.2 is still buggy, I stay with 1.2.6 on macOS 10.15.7

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  Dirk Nielsen

  • August 31, 2021 21:15

  1.3.2 definitely did not fix this for me. Still have to open Preferences before shortcuts work anytime the Mosaic App is closed and reopened (manually or on reboot) 

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  Thomas Hermant

  • September 06, 2021 13:13

  Same here 1.3.2 did not fix my keyboard issue.
  Still need to open preferences to activate shortcuts 😭

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  Ma Po

  • September 06, 2021 14:00

  I am as well still on 1.2.6. This version works fine. 1.3.2 does not.

  Poor job, Mosaic.

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