No Response from Support in Two Weeks
Hi. My ZenDesk support request (#4030) hasn't been attended to for to weeks and I'm a bit upset about it. I created another ticket after a week (#4046) after a week. Both were auto-assigned to one support individual.
I'm wondering if posting to the Community board might help move things along. I've tried being patient, but two weeks without even a single response to the ticket is a bit much.
It's odd (I also work as a developer in third-tier support) that this should be happening. I have SLAs up to 48 hours and down to 90 minutes, and no ticket survives unanswered in my business for more than 8 hours without a first response saying, at the very least, that someone would be looking into it within some SLA-timed category.
The situation is minor, but becoming very much more frustrating to me as time goes by.
-
My situation has been handled. As it turns out, my support personnel was ill and recovering at the time. I am more than pleased with the support I received and the situation had been addressed. I can honestly say that the whole problem, having been alleviated, leaves me feeling absolutely fine about dealing with Light Pillar.
Please sign in to leave a comment.
Comments
1 comment